What to expect when we visit your home

We are aware that most people are wary of strangers entering their home. But you can rest assured that as respected professionals in the industry since 1968, you can be confident in allowing Bumfords’ into your home. Here we will briefly discuss what you can expect should you invite us to undertake a site survey and consultation.

When you invite us to your home to conduct a free site survey and quotation we will treat your home with the utmost of respect. From the moment we arrive, our friendly and courteous time served engineers will listen to you and discuss your requirements. We are experts at providing plumbing and heating solutions in every type an size of home and property.

Before we enter your home, the first job our engineer will do will be to don plastic shoe coverings. These are one of the most important items in our toolbox. This attention to detail and respect of your home is Bumford’s stamp of quality on every job that we undertake.

Bumfords staff wear shoe coverings in your home.

Each job we visit differs and so does the time taken to survey every job, but normally the time spent with you will be at least 30 minutes. While on site we may take photographs both internally and externally. We will also make measurements and sketch diagrams of the property.

We will leave site immediately we have gathered enough information and begin to prepare a bespoke quote from our office. Unlike some of competitors including online boiler installation companies, we do not produce an instant quote onsite.

Our ultimate aim when preparing the quotation is to satisfy the requirements of the customer and to provide a solution within their budget. Other factors we consider:

  • Listen to the customer requirements
  • Understand the customers lifestyle
  • Work within the customers budget
  • Energy Efficiency
  • Best practice

Our quotation process is thorough, undertaken by engineers, not salesmen. This means we produce a solution which is best for the client and their property. When quoting we may liase with manufacturers to ensure best practice and design. This is particularly true for underfloor heating designs.

As a result of this thorough process, it may take up to a week to produce a quote. Urgent enquiries can be produced more quickly if required. 

Our quotes can be posted or emailed to you. If you are happy with our proposal and price we will then arrange for an installation. Installation dates and installation time differ depending upon the job and time of year but we advise you as requested.